Privacy Policy

1. Who we are

Dr. Ken Aluora is a Consultant Plastic Surgeon practising in Nairobi and Kapsabet, Kenya, offering aesthetic surgery, reconstructive surgery, non-surgical treatments, and wound care. For privacy questions, contact us at aluorakenneth@gmail.com or +254 701 254 254.

2. Information we collect

Depending on how you use this website, we may collect:

• Identity and contact details: such as your name, email address, phone number, and preferred location (for example, when you submit a Get Quote request or contact form).
• Health-related information you choose to share: such as medical background, procedure of interest, height, weight, BMI, or other details you provide to help us assess a consultation request. Please share only what is necessary for your enquiry.
• Technical and usage data: such as IP address, browser type, device information, pages visited, and approximate location data collected automatically when you browse the site.
• Communications: messages, emails, or call notes related to appointments, quotes, or follow-up care.

3. How we use your information

We use personal information to:

• Respond to quote requests, consultation enquiries, and general contact messages
• Schedule and manage appointments and clinical follow-up
• Provide information about procedures, preparation, and aftercare that may be relevant to you
• Improve the security, performance, and usability of this website
• Comply with legal, professional, and regulatory obligations
• Protect the rights, safety, and property of patients, staff, and the practice

We do not sell your personal information. We do not use sensitive health information for marketing without your clear consent.

4. Legal bases for processing

Where applicable, we process your information on one or more of the following bases:

• Your consent (for example, when you submit a form or agree to receive communications)
• Performance of a contract or steps taken at your request before entering a contract
• Our legitimate interests in operating a secure medical practice website and responding to enquiries
• Compliance with legal or professional obligations

5. Before-and-after images and testimonials

Before-and-after photographs displayed on this website feature actual patients and are published only with written informed consent for educational purposes. Results vary between individuals and are not a guarantee of identical outcomes. If you believe an image relating to you appears without proper consent, contact us immediately so we can review and, where appropriate, remove it.

6. Cookies and similar technologies

We use cookies and similar technologies for three purposes:

• Essential: required for security, session continuity, form protection (including Cloudflare Turnstile), and remembering your cookie preferences. These always run.
• Analytics: optional tools such as Google Analytics that help us understand which pages are useful so we can improve the site. These scripts load only if you allow Analytics.
• Marketing: optional tools such as Meta Pixel, Google Ads, and LinkedIn Insight Tag used to measure campaigns and relevant outreach. These scripts load only if you allow Marketing.

When you first visit, a cookie banner lets you accept all optional cookies, decline non-essential cookies, or open Cookie Settings to choose by category. Until you allow a category, the related third-party scripts are not loaded. You can change your preferences anytime via Cookie Settings.

Why this matters: a medical practice website needs essential cookies to keep forms and security working. Optional analytics and marketing cookies help us improve the site and reach people who may benefit from care information, but they are not required to browse, request a quote, or contact us.

7. Sharing your information

We may share information only when necessary with:

• Trusted service providers who help us operate the website, email delivery, hosting, or IT systems
• Professional advisers or insurers, where appropriate
• Regulators, courts, or law enforcement when required by law
• Other healthcare providers involved in your care, with your knowledge or as clinically required

Service providers are expected to process personal data only on our instructions and with appropriate safeguards.

8. International transfers

Some technology providers (for example email, hosting, or media platforms) may process data outside Kenya. Where transfers occur, we take reasonable steps to ensure appropriate protection consistent with applicable law.

9. How long we keep information

We retain personal information only for as long as needed for the purposes described above, including clinical record-keeping requirements, legal obligations, and dispute resolution. Enquiry forms that do not proceed to treatment may be retained for a shorter administrative period and then securely deleted or anonymised.

10. Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or alteration. No method of transmission over the internet is completely secure; please avoid sending highly sensitive medical records by unsecured email unless we specifically request them through an agreed channel.

11. Your rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion or restriction of processing in certain circumstances
• Object to certain processing, or withdraw consent where processing is based on consent
• Lodge a complaint with the Office of the Data Protection Commissioner in Kenya

To exercise these rights, email aluorakenneth@gmail.com with enough detail for us to verify your identity and respond.

12. Children’s privacy

This website is intended for adults seeking information about plastic and reconstructive care. Where services relate to minors (for example certain reconstructive procedures), information should be submitted by a parent or legal guardian.

13. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the website after updates constitutes acceptance of the revised policy where permitted by law.