Terms of Use

1. About this website

This Site provides general information about Dr. Ken Aluora’s plastic surgery practice in Nairobi and Kapsabet, Kenya, including aesthetic surgery, reconstructive surgery, non-surgical treatments, and wound care. Content is for educational and informational purposes and does not create a doctor and patient relationship by itself.

2. No medical advice or guarantee of results

Information on this Site, including procedure descriptions, videos, and before-and-after images, is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions about a medical condition or procedure.

Surgical and non-surgical outcomes vary significantly between individuals based on anatomy, age, medical history, lifestyle, healing response, and adherence to post-operative care. Images and case examples demonstrate possible results for specific patients and must not be interpreted as a guarantee of identical or typical results for you.

3. Consultations and quote requests

Submitting a Get Quote form or contact enquiry is a request for information or an appointment discussion. It does not confirm treatment, pricing, or availability until the practice responds and, where appropriate, a consultation is completed. Final recommendations, suitability for treatment, and fees are determined only after clinical assessment by Dr. Ken Aluora or an authorised member of the clinical team.

You agree to provide accurate, complete information in forms and correspondence. Misleading or incomplete information may affect our ability to advise you safely.

4. Eligibility

You must be at least 18 years old to submit personal medical enquiries through this Site, unless you are a parent or legal guardian acting on behalf of a minor for clinically appropriate care. You are responsible for complying with the laws of Kenya (and any other jurisdiction from which you access the Site).

5. Intellectual property

All content on this Site, including text, photographs, logos, graphics, layout, and videos, is owned by or licensed to Dr. Ken Aluora unless otherwise stated. You may view and print pages for personal, non-commercial use only. You may not copy, modify, distribute, republish, or commercially exploit Site content without prior written permission.

Patient images are protected and published with consent for educational display on this Site only. Unauthorised downloading, sharing, or reuse of patient images is strictly prohibited.

6. Acceptable use

You agree not to:

• Use the Site for any unlawful, harmful, or fraudulent purpose
• Attempt to gain unauthorised access to servers, accounts, or related systems
• Interfere with the Site’s security, performance, or availability (including scraping or flooding)
• Submit spam, malware, or content that is abusive, defamatory, or infringing
• Misrepresent your identity or affiliation when contacting the practice

We may restrict or terminate access where we reasonably believe these Terms have been breached.

7. Third-party links and embedded content

The Site may link to third-party websites (for example maps, video platforms, or partner sites) or embed third-party content. We are not responsible for the content, privacy practices, or availability of those services. Your use of third-party sites is at your own risk and subject to their terms.

8. Privacy

Our collection and use of personal information is described in our Privacy Policy. By using the Site, you acknowledge that policy.

9. Disclaimer of warranties

The Site is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim warranties of accuracy, completeness, merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components.

10. Limitation of liability

To the fullest extent permitted by Kenyan law, Dr. Ken Aluora and the practice shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising from your use of (or inability to use) the Site or reliance on Site content. Nothing in these Terms excludes liability that cannot be excluded by law, including liability for death or personal injury caused by negligence where such exclusion is prohibited.

Clinical care, once you become a patient, is governed by the professional standards, consent processes, and agreements applicable to that care, not solely by these website Terms.

11. Indemnity

You agree to indemnify and hold harmless Dr. Ken Aluora and the practice from claims, losses, and expenses (including reasonable legal fees) arising from your misuse of the Site or breach of these Terms, to the extent permitted by law.

12. Changes to the Site and Terms

We may update Site content, features, or these Terms at any time. The “Last updated” date will reflect material revisions. Continued use after changes constitutes acceptance of the updated Terms where permitted by law.

13. Governing law

These Terms are governed by the laws of Kenya. Courts in Kenya shall have exclusive jurisdiction over disputes arising from these Terms or your use of the Site, without prejudice to any mandatory consumer protections that may apply.